My Fingerprint is Not Working

✅ Step-by-Step Guide

Step 1: Choose the Right Fingers

• Best options: Index and middle fingers

• Acceptable: Thumbs and ring fingers

• ❌ Avoid: Pinkie fingers (too small for reliable capture)

Step 2: Prepare the Finger

• ✔ Ensure the finger is dry, clean, and uncut

• ✋ If too dry: Breathe on the finger to slightly moisten it

• 💧 If too moist: Dry with a clean cloth or tissue

• 🧴 Wash hands with moisturizing soap and use lotion for better ridge clarity

• 🚫 Do NOT enroll fingers with cuts or heavy damage

Step 3: Proper Finger Placement

• 🔍 Identify the core of the finger (where fingerprint ridges form loops or circles)

• 📏 Align the top knuckle with the bottom edge of the scanner

• 🟦 Place the core flat and centered on the scanner surface

• 🧍‍♂️ Keep finger:

  • Flat on the scanner

  • Still after placing

  • Firm, but not pressed too hard (avoid blurring)

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⚠️ Common Mistakes to Avoid