Setting Up Your Safe

Important Update

Please note that the Override Key has now been replaced with a Backup Power Kit.

Power Backup Kit

Plug back-up kit into the power port at the back of the safe OR on the right side of the readers that are equipped with a port.

                  

 

Step 1: Add the Safe to the Link Admin Console (Before Powering It On)

1. Visit https://link.bioconnect.cloud.

2. Log in with your subdomain, username, and password.

3. From the menu, select Device Management.

4. Click the green Add Device button.

5. Enter the 12-digit MAC address (found beneath the QR code on your Safe).

6. Choose Safe or Key Cabinet.

7. Provide a name and then select your authentication settings (you can change these later).

8. Click Add Device.

 

Step 2: Power the Safe

1. Use the power adapter provided with safe.
2. Plug it into the back of the safe, then into a wall outlet.
3. Wait until the PIN-pad light flashes blue before moving on.

 

Step 3: Connect the Safe to the Internet

Which connection type should I use?

• Ethernet (recommended): Best for building installations.
• Wireless Wi-Fi: Most commonly used for vehicle safes.

 

Option A: Ethernet (Recommended for Building Installations)

1. Plug an Ethernet cable into the Ethernet port on the back of the safe.
2. Make sure the Ethernet cable is connected to an active network.
3. If your network uses DHCP, the safe will connect automatically.
   • Once connected, skip to Confirm Activation below .

 

Option B: Wireless Wi-Fi or Manual Ethernet Setup

Important: Keep your smartphone or laptop close to the safe during setup.

1. On your smartphone or laptop, open Wi-Fi settings.
2. Look for and connect to the network that starts with bLink_
   (identified by the device’s MAC address).
3. The Mobile Setup Wizard should open automatically.
   • If it does not appear:
     • Turn Wi-Fi off, then back on
     • Wait up to 1–2 minutes
     • Do not leave this screen
4. Tap or click Next.
5. Choose your connection type:
   • Wi-Fi:
     • Select your Wi-Fi network
     • Enter the Wi-Fi password
   • Manual Ethernet:
     • Select “No” for automatic connection
     • Enter the required network settings manually
6. The Setup Wizard will attempt to connect the safe to the internet.
7. When successful, you will see “Successful Connection Established.”

 

Activation Screen (If Shown)

• If an Activation Screen appears, this means the safe has not yet been added to your Link Account (see previous step "Adding a Link Device to Account"
• You may:
  • Follow the prompts in the Mobile Setup Wizard OR
  • Add the device through the Link Admin Console (see “Add Device to Link Admin Console”).
    
    

If the Safe Will Not Connect to the Internet in Step 3 Option B

If the Mobile Setup Wizard is unable to connect the safe to the internet, follow the Hotspot Connection steps below.

Easy Hotspot Setup

1. On your phone, turn on your mobile hotspot.
2. Change the hotspot name to "medixsafe" (Instructions below for Android and iOS)
3. Change the hotspot password to "medixsafe".
4. Unplug the safe from power and remove the Ethernet cable (if one is connected).
5. Plug the safe back in and turn it on.
6. Wait while the safe connects to the hotspot.
7. Do not plug in the Ethernet cable until the safe is fully online.

Note: Should the hotspot name "medixsafe" combined with password "medixsafe" not work it might be due to the safe being on older firmware - please try hotspot name "bioconnect" combined with password "bioconnect"

 

Change Hotspot Name on an Android Phone

1. Open Settings.
2. Tap Connections.
3. Tap Mobile Hotspot and Tethering.
4. Turn on Mobile Hotspot.
5. Change the hotspot name to medixsafe.
6. Set the password to medixsafe.

Change Hotspot Name on an iPhone (iOS)

1. Open Settings.
2. Tap General.
3. Tap About.
4. Tap Name.
5. Delete the current name and type medixsafe.
6. Go back to Settings.
7. Tap Personal Hotspot.
8. Turn on Maximize Compatibility.

Confirm Activation

1. Go to https://app.medixsafe.com

2. Navigate to Device Management from the main menu.

3. Look for your Safe. Once its status changes to Active, it's ready to use. It may take a few minutes for your safe to appear as Active - if it remains inactive, refresh your page.

4. Ensure the toggle next to it is Enabled.

After a few moments, the PIN-pad light should turn solid red indicating it's ready.

 

Mounting the Safe (Optional)

To minimize the risk of loss or damage, safes can be mounted. Mounting requirements can differ based on environment, which is why these tools are not included.

Mounting recommendations vary by environment:

Concrete Walls: Use Tapcon screws

• 1" screws: 4 minimum

• 1.5" screws or larger: 2 minimum

Cinder Block / Hollow Walls: Use SNAPTOGGLE Anchors with ¼” bolts

Vehicle Mounting: May require unique considerations. Contact support for help.

 

Troubleshooting: Light Indicators

Light Color	Meaning
Red/Yellow Flashing	Ready to set up
Green Solid	Door is open
Red Solid	Door is closed
Yellow Solid	Forced open (e.g., backup power)

If the light flashes rapidly, then slowly in a specific pattern, see Appendix A for troubleshooting.

Appendix A: Troubleshooting Common Issues

Light Pattern	Issue	Suggested Fixes
1 Long Red Flash	Local network issue	Check power, DHCP lease, or local connectivity
4 Long Red Flashes	Incorrect MAC address	Recheck MAC, re-add Safe to Link
5 Long Red Flashes	Firewall blocking connection	Open outbound port 443
6 Long Red Flashes	Server error	Contact MedixSafe Support

Required Ports: Ensure your IT team opens necessary outbound ports (e.g., 123, 443). 

Click here for Network Config and required Ports Document