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Setting Up Your Safe's Network

Estimated Setup Time: 5 Minutes

What You’ll Need

  • Smartphone

  • Ethernet Cable (optional)

  • Link Login Credentials (search your email for subject: "Welcome to MedixSafe")

 

Step 1: Add the Safe to the Link Admin Console (Before Powering It On)

IMPORTANT:  All safes are already added to your MedixSafe Link account and will appear automatically when you log in.  If you do not see your safe in your account, follow the steps below.

  1. Visit https://console.medixsafe.com/

  2. Log in with your subdomain, username, and password.

  3. From the menu on the left hand side, select Device Management.

  4. Click the green Add Device button.

  5. Enter the 12-digit MAC address (found beneath the QR code on your Safe).

  6. Choose Safe or Key Cabinet.

  7. Provide a name and then select your authentication settings (you can change these later).

  8. Click Add Device.

 

Step 2: Power the Safe

  1. Use the power adapter provided with safe.
  2. Plug it into the back of the safe, then into a wall outlet.
  3. Wait until the PIN-pad light flashes blue before moving on.

IMPORTANT:

  • If your plug doesn’t fit the outlet, you only need a plug adapter, not a voltage converter.
  • The safe’s power supply works worldwide and automatically adjusts to local voltage (110–240V, 50/60Hz).

 

Step 3: Connect the Safe to the Internet

Which connection type should I use?

  • Ethernet (recommended): Best for building installations.
  • Wireless Wi-Fi: Most commonly used for vehicle safes.

 

Option A: Ethernet (Recommended for Building Installations)

  1. Plug an Ethernet cable into the Ethernet port on the back of the safe.
  2. Make sure the Ethernet cable is connected to an active network.
  3. If your network uses DHCP, the safe will connect automatically.
    • Once connected, skip to Confirm Activation below .

IMPORTANT:

  • The safe must still be powered using the power adapter, even when using Ethernet.
  • If your network requires manual IP settings, follow Option B (Manual Ethernet) instead.

 

Option B: WiFi Connection

 Connect your safe to Wi-Fi using Hotspot Setup

  1. On your phone, turn on your mobile hotspot.
  2. Change the hotspot name to "medixsafe" (Instructions below for Android and iOS)
  3. Change the hotspot password to "medixsafe".
  4. Ensure your network band is on 2.4GHZ (Instructions below for Android and iOS)
  5. Unplug the safe from power and remove the Ethernet cable (if one is connected).
  6. Plug the safe back in and turn it on.
  7. Wait while the safe connects to the hotspot.
  8. Do not plug in the Ethernet cable until the safe is fully online.

ChatGPT Image Sep 16, 2026, 02_45_41 PM

 

IMPORTANT:  Should the hotspot name "medixsafe" combined with password "medixsafe" not work it might be due to the safe being on older firmware - please try hotspot name "bioconnect" combined with password "bioconnect"


Helpful Tips

  • Keep your phone close to the safe during setup.
  • Leave the hotspot turned on until setup is complete.
  • If it doesn’t connect right away, wait a minute—it may take a little time.

Confirm Activation

  1. Go to https://console.medixsafe.com/

  2. Navigate to Device Management from the main menu.

  3. Look for your Safe. Once its status changes to Active, it's ready to use. It may take a few minutes for your safe to appear as Active - if it remains inactive, refresh your page.

  4. Ensure the toggle next to it is Enabled.

Note: After you enable the safe, the new settings will be pushed to your safe and the safe will restart.

After a few moments, the PIN-pad light should turn solid red indicating it's ready.

 

Troubleshooting: Light Indicators

Light Color Meaning
Red/Yellow Flashing Ready to set up
Green Solid Door is open
Red Solid Door is closed
Yellow Solid Forced open (e.g., backup power)

If the light flashes rapidly, then slowly in a specific pattern, see Appendix A for troubleshooting.

 
 

Appendix A: Troubleshooting Common Issues

Light Pattern Issue Suggested Fixes
1 Long Red Flash Local network issue Check power, DHCP lease, or local connectivity
4 Long Red Flashes Incorrect MAC address Recheck MAC, re-add Safe to Link
5 Long Red Flashes Firewall blocking connection Open outbound port 443
6 Long Red Flashes Server error Contact MedixSafe Support

Required Ports: Ensure your IT team opens necessary outbound ports (e.g., 123, 443). 

Click here for Network Config and required Ports Document