If an item displays Enrollment Failed during enrollment, use Tap to Scan to check the item before attempting to enroll it again.
Step 1: Scan the Item
Perform a Tap to Scan on the item and review the result.
Step 2: Follow the Appropriate Action
If the scan identifies a valid item type:
- Do not attempt another enrollment.
- Contact MedixSafe Support to have the item activated.
If the scan identifies the item as unrecognized or invalid:
- The item can be archived
- Another enrollment attempt may be made.
Important: Always check the Tap to Scan result before repeating an enrollment that returned an Enrollment Failed status.