The Challenge
Before adopting MedixSafe, Dickson County EMS used a basic narcotics box and tracked controlled substance usage with pen and paper. The department lacked:
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Any ability to see who accessed the narcotics
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Real-time visibility across vehicles and the station
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Centralized control and digital accountability
“We had no way of knowing who was accessing the narc boxes we were using. It didn’t sit right with me—not being able to control that.”
— Donny Bear
The Solution
After researching best practices and speaking with other EMS leaders, Director Bear chose MedixSafe, deploying:
MedixSafe’s dual authentication, cloud connectivity, and digital audit trail gave Dickson County EMS total control—without relying on outdated paper methods.
“I did my homework and talked to departments using MedixSafe. Everyone I spoke with had a great experience. It was a clear decision for us.”
— Donny Bear
The Results
With MedixSafe fully operational, Dickson County EMS transformed how it secures and manages controlled substances.
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Access Control and Transparency
Every narcotics safe is now secured with dual authentication, with full logs of who accessed what and when.
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Cloud-Based Management
Real-time data is available from anywhere, allowing Donny and his team to manage everything remotely.
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Paperless Operations
Replacing handwritten logs with digital audit trails eliminated human error and ensured DEA compliance.
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Enhanced Accountability
With controlled access in place, the team reduced risks of diversion and improved internal confidence in their processes.
“Being able to control who has access—and now doing it all from the cloud—is a total game changer for us.”
— Donny Bear
A Team that Cares
“From the first time I reached out, Lindsay made the whole process seamless. She connected me with Jeremy on the technical side and stayed in touch every step of the way. Honestly, customer service like that is rare. Even the best product won’t last without great support—and with MedixSafe, you get both.”
— Donny Bear
